Shipping costs

Parcels longer than 120 cm are considered bulky goods because they can no longer run over the normal belt conveyors of the parcel centres. Instead, the parcels are sorted by hand. The shipping service providers charge an additional service fee for this.

The ordered goods (film) may therefore only have a maximum widthor height of 115 cm in order not to be declared as bulky goods. The online shop automatically recognises whether the film dimensions exceed 115 x 115 cm. In this case, a bulky goods surcharge will be levied depending on the desired shipping service:

Bulky goods allowance
	€ 20.00
	€ 20,00 €
	€ 9,99*

* GLS Express shipments are exempt from the bulky goods surcharge.

For delivery to a DHL Packstation, the parcel must not be longer than 60 cm. The ordered goods (foil) may therefore only have a maximum widthor height of 57 cm. The online shop automatically detects whether a shipment to a DHL Packstation is possible.

If you choose GLS Express or UPS Express, your order will be given priority in our production process. Your order will be processed as quickly as possible and prioritised, but we cannot guarantee that the goods will be dispatched on the same day. Delivery by UPS is guaranteed on the next working day.

Foil dimensions up to max. 20 x 30 cm and light accessories can optionally be sent as DHL Warenpost (costs EUR 3.99).

If you have small quantities of accessories in your shopping cart, you can have them sent to you by post (cost: EUR 2.99).

• All items will be delivered within three working days, if available from stock and not otherwise stated on the item page.
• If an item is not available at short notice, we will inform you by e-mail about the expected delivery time. Your legal claims remain unaffected.
• In the event of non-availability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received without delay.
• Shipment to a post office box (with the exception of Packstation) is not possible. In the case of deliveries to countries outside the EU, e.g. Switzerland, any taxes, such as customs duties or fees, are not included.
• If delivered items show obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier who delivers the items. The customer is not obliged to do so and this is not a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the above provision shall not affect your statutory claims insofar as you have ordered for private purposes as a consumer.
• You agree that the e-mail address you provide will be transmitted by us to the parcel service provider and may be used by them in the context of parcel delivery. You may revoke this consent at any time. Please note that in the event of revocation, you will no longer be able to directly influence the delivery of the parcels being dispatched. Please send any revocation to the following address: info@velken.de

• The customer shall pay a return fee of EUR 5.00 per shipment for undeliverable packages, provided that the shipping service provider is not responsible for the undeliverability.
• Shipments are undeliverable if no person authorised to receive the shipment within the meaning of section 4 paragraphs 2 and 3 of the DHL Parcel/Express National GT&C can be found and the collection period has expired without results, acceptance by the recipient or authorised recipient is refused for reasons that cannot be substantiated, or the recipient cannot be identified. Refusal to accept also includes the prevention of delivery via an existing receiving facility (e.g. taping/no posting at the letterbox or parcel box), refusal to pay the surcharge, COD amount or refusal to provide the confirmation of receipt.

Reshipment of parcels costs EUR 5.90 per shipment. Bulky goods shipments incur a charge of EUR 9.90 per shipment.

The dispatch of our free film samples is completely free of charge and without obligation for you! You can keep the samples permanently and therefore do not have to send them back to us later.

On delivery, the parcel may not be longer than 120 cm in the normal way. The ordered goods (film) may therefore only have a max. widthor height of 115 cm. The online shop automatically recognises if the film dimensions are over 115 x 115 cm. In this case, an additional bulky goods surcharge of EUR 20.00 will be levied if you choose the shipping service provider DHL, EUR 9.90 for UPS and EUR 9.99 for GLS.

• All items will be delivered within three working days, if available from stock and not otherwise stated on the item page.
• If an item is not available at short notice, we will inform you by e-mail about the expected delivery time. Your legal claims remain unaffected.
• In the event of non-availability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received without delay.
• Shipment to a post office box (with the exception of Packstation) is not possible. In the case of deliveries to countries outside the EU, e.g. Switzerland, any taxes, such as customs duties or fees, are not included.
• If delivered items show obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier who delivers the items. The customer is not obliged to do so and this is not a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the above provision shall not affect your statutory claims insofar as you have ordered for private purposes as a consumer.
• You consent to the e-mail address you have provided being transmitted by us to the parcel service provider and being used by them in the context of parcel delivery. You may revoke this consent at any time. Please note that in the event of revocation, you will no longer be able to directly influence the delivery of the parcels being dispatched. Please send any revocation to the following address: info@velken.de

• The customer shall pay a return fee of EUR 5.00 per shipment within Germany for undeliverable DHL packages, provided that DHL is not responsible for the undeliverability. In other European countries, the return fee may be higher.
• Shipments are undeliverable if no person authorised to receive the shipment within the meaning of Section 4 Paragraphs 2 and 3 of the DHL Parcel/Express National GT&C can be found and the collection period has expired without results, acceptance by the recipient or authorised recipient is refused for reasons that cannot be substantiated, or the recipient cannot be identified. Refusal of acceptance also includes the prevention of delivery via an existing receiving facility (e.g. taping/prohibition of posting at the letterbox or parcel box), refusal to pay the surcharge, COD amount or refusal to provide the confirmation of receipt.

On delivery, the parcel may not be longer than 120 cm in the normal way. The ordered goods (film) may therefore only have a max. widthor height of 115 cm. The online shop automatically recognises if the film dimensions are over 115 x 115 cm. In this case, an additional bulky goods surcharge of EUR 20.00 will be levied if the DHL shipping service is selected, and EUR 9.90 for UPS.

• For deliveries to non-EU countries, additional country-specific customs duties, taxes and fees may apply. The amount of the fees depends on the respective country of delivery. Please enquire about these fees at your local customs office. These fees are to be paid by you. Furthermore, depending on the transport company commissioned, additional service and processing fees may be incurred over which we have no control and which are also to be borne by you. For each delivery that we arrange for you to non-EU countries, we will issue the invoice net, i.e. without German VAT. The prices are duty unpaid and untaxed.
• Swiss customers pay Swiss VAT and import duty to the delivery company upon receipt of the goods. Further information specifically for Switzerland can be found at http://xtares.admin.ch/tares/login/loginFormFiller.do.
• We do not participate in a VAT refund for goods exported abroad.

• All items will be delivered within three working days, if available from stock and not otherwise stated on the item page.
• If an item is not available at short notice, we will inform you by e-mail about the expected delivery time. Your legal claims remain unaffected.
• In the event of non-availability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and refund any consideration already received without delay.
• Shipment to a post office box (with the exception of Packstation) is not possible. In the case of deliveries to countries outside the EU, e.g. Switzerland, any taxes, such as customs duties or fees, are not included.
• If delivered items show obvious material or manufacturing defects or transport damage, please report such defects immediately to us or to the carrier who delivers the items. The customer is not obliged to do so and this is not a prerequisite for asserting your claims. However, we cannot otherwise assert any claims against the carrier. Compliance with the above provision shall not affect your statutory claims insofar as you have ordered for private purposes as a consumer.
• You agree that the e-mail address you provide will be transmitted by us to the parcel service provider and may be used by them in the context of parcel delivery. You may revoke this consent at any time. Please note that in the event of revocation, you will no longer be able to directly influence the delivery of the parcels being dispatched. Please send any revocation to the following address: info@velken.de

• The customer shall pay a return fee of EUR 5.00 per shipment within Germany for undeliverable DHL packages, provided DHL is not responsible for the undeliverability. In other European countries, the return fee may be higher.
• Shipments are undeliverable if no person authorised to receive the shipment within the meaning of Section 4 Paragraphs 2 and 3 of the DHL Parcel/Express National GT&C can be found and the collection period has expired without results, acceptance by the recipient or authorised recipient is refused for reasons that cannot be substantiated, or the recipient cannot be identified. Refusal to accept also includes the prevention of delivery via an existing receiving facility (e.g. taping/no posting at the letterbox or parcel box), refusal to pay the surcharge, COD amount or refusal to provide the confirmation of receipt.